Frequently Asked Questions (FAQ)

1. What is your return policy?

Our return policy allows customers to return their candles within 7 days of purchase for a full refund or exchange. The candles must be returned in their original packaging, unused, and in a resellable condition. If a customer receives a damaged or defective candle, they should contact us immediately to arrange for a replacement. For more information on the process for returning candles, please see our full return policy.

2. Can I return a custom or special order candle?

• Custom and special order candles are final sale and cannot be returned. If a customer has any concerns or questions about a custom or special order, they are encouraged to contact us before placing their order.

3. Do you offer international shipping?

• Yes, we offer international shipping for an additional fee. The shipping fee will be calculated based on the destination and the weight of the order. International orders may be subject to import duties, taxes, and other fees, which are the responsibility of the customer. For more information, please contact us.

4. How long will it take to receive my order?

• Orders are typically processed and shipped within 3-5 business days. Delivery time will depend on the shipping method chosen and the destination. We offer standard and expedited shipping options, and customers can choose the shipping method that best meets their needs.

5. What payment methods do you accept?

• We accept all major credit cards, PayPal, and Apple Pay. All transactions are processed securely through our payment gateway.

6. How do I track my order?

• Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order using the tracking number on the shipping carrier's website. If you have any questions or concerns about the delivery of your order, please contact us.

7. Can I change or cancel my order once it has been placed?

• If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once the order has been processed.

8. What if I receive a damaged or defective candle?

• If you receive a damaged or defective candle, please contact us immediately. We will replace the product and cover the cost of shipping. If a customer receives a damaged or defective product, they should keep the original packaging and product until they receive a replacement or a refund.

9. Do you offer wholesale pricing?

• Yes, we offer wholesale pricing for retailers and businesses. Wholesale orders must meet a minimum order quantity, and special terms and conditions may apply. For more information, please contact us.

10. Where are your candles made?

• Our candles are made with high-quality ingredients and are hand-poured in [insert location]. We use only the finest fragrances and essential oils to ensure a long-lasting and memorable scent.