Shipping & Returns

Delivery in India

Available delivery options depend on the destination and the items in your cart. Enter the correct delivery address and PIN code at checkout to review the options offered for your order. Contact Client Care before ordering if the destination or timing needs confirmation.

Charges and checkout total

Delivery charges and applicable GST are displayed separately in Magento cart and checkout before you place the order. Review the final total after entering your address, applying any valid offer and selecting the delivery option. A previous estimate or product price is not the final delivered total.

Processing and dispatch

Our published guidance allows 3–5 business days for processing and dispatch. Most orders are expected to arrive within 7–10 business days after shipment. Processing time comes before the courier journey; these are estimates rather than guaranteed arrival dates. Product availability, destination and courier conditions may affect timing.

If you need a gift for a fixed date, ask us to confirm feasibility before placing the order. A request note at checkout does not by itself confirm an expedited or guaranteed service.

Tracking and address changes

Use the tracking information supplied with the dispatch update. If you cannot find it, check the email address used for the order and your spam folder, then contact us with the order reference. Signed-in customers can also review available details in My Orders.

Check the recipient’s name, full address, PIN code and reachable phone number before ordering. If something is wrong, contact us promptly. Address changes or cancellation may not be possible once an order has been processed or dispatched; ask for confirmation rather than assuming a message has changed the shipment.

For a parcel marked delivered that you have not received, check with the recipient or reception where appropriate and contact Client Care. Provide the tracking reference and a short description of the issue. Do not publish your address or order details in a public chat.

Candle exchanges

Under our published voluntary exchange policy, eligible candles may be exchanged within 7 days of purchase. They must be unused, in their original packaging and in resalable condition. Custom or special orders, clearance items and sale items are excluded from this change-of-mind exchange offer.

For bath and body, personal fragrance, accessories or other formats outside this candle policy, contact us before returning anything so we can confirm the terms applicable to the particular item. Do not assume the candle exchange window automatically applies to every category.

How to request an exchange

1. Email [email protected] with the order number, product, quantity and reason for the request within the applicable period.
2. Keep the unused product and its original packaging. Include clear photos if they help explain the request.
3. Wait for return instructions before sending an item. The original dispatch address may not be the authorised return address.
4. Use the confirmed packing and shipping instructions, and keep the tracking reference until the exchange is resolved.

Our published policy specifies a response within 2 business days. For voluntary exchanges, the customer is responsible for return shipping costs; the original shipping charge is not refunded.

Damaged, defective or incorrect items

Contact us promptly with the order reference and a description of the issue. Where possible, include photographs of the product, inner packaging and outer carton. Keep the product and packaging while the issue is assessed; avoid using a damaged vessel or altered product.

Our published candle policy provides a replacement for damaged or defective candles and covers replacement shipping. Other remedies depend on the circumstances and applicable consumer rights. A change-of-mind exclusion does not remove rights concerning defective, incorrect, misdescribed or otherwise qualifying goods.

Refunds

Our published voluntary policy does not offer change-of-mind refunds. This does not exclude refunds or other remedies required by applicable law. If a refund is approved, the team will confirm the amount, payment route and expected processing time. Bank or payment-provider processing may add time after the merchant has initiated it.

Do not send card numbers, banking passwords or an OTP to request a refund. If a message asks for unexpected payment or sensitive information, contact us using the published email address before taking action.

What to send Client Care

• The order reference and the name or email used for the order.
• The affected item and quantity.
• A concise description of the delivery, damage or exchange question.
• Relevant photographs or tracking details, where available.

Email [email protected] or use Client Care. For product use rather than an order issue, consult the Journal and the care directions supplied with your item.