Clear guidance when something needs attention.

Change-of-mind exchanges

Under Mahonie’s existing policy, eligible candles may be exchanged within 7 days of purchase. Products must be unused, in their original packaging and in resalable condition. Custom or special orders, clearance items and sale items are excluded from this voluntary exchange offer.

Request an exchange

Email info@mahonie.co within the applicable period with your order number, the product and the reason for your request. Mahonie’s existing policy specifies a response within 2 business days. Please wait for return instructions before sending an item.

Return shipping

For voluntary exchanges, the customer is responsible for shipping costs and the original shipping charge is not refunded. For damaged or defective candles, Mahonie’s existing policy provides a replacement and covers the replacement shipping cost.

Damaged, defective or incorrect items

Contact us promptly with the order number and, where possible, photographs of the product and packaging. Please retain the item and packaging while we assess the issue. The appropriate remedy will depend on the circumstances and applicable consumer rights.

Refunds

Mahonie does not offer change-of-mind refunds under its existing policy. This does not exclude remedies or refunds required by applicable law for defective, incorrect, misdescribed or otherwise qualifying goods. If a refund is approved, our team will confirm its amount, payment route and expected processing time; bank or payment-provider processing can take additional time.

Other product types

For products outside the existing candle exchange policy, please contact us before returning an item. Your statutory rights remain unaffected.